Refund Policy

Roadside assistance involves real-time dispatch, technician allocation, travel, and coordination costs. Refunds are not automatic and are assessed based on:

If a booking is cancelled before a technician has been dispatched, Roadway Assist may, at its sole discretion, issue a partial or full refund.

Administrative, allocation, and processing costs already incurred may be deducted. A booking is considered "in dispatch" once a technician has been allocated or travel has commenced.

Once a technician has been dispatched, refunds are generally not available. Operational costs include but are not limited to:

If Roadway Assist is unable to provide service due solely to technician unavailability and no suitable alternative can be arranged, a refund of amounts paid directly to Roadway Assist may be issued.

Refunds are limited strictly to the amount paid to Roadway Assist. We are not liable for:

Refunds will not be granted where service cannot be completed due to inaccurate, incomplete, or misleading information provided at booking. This includes but is not limited to:

If job scope differs materially from what was described, revised pricing may apply before work proceeds.

Roadway Assist and dispatched technicians are not responsible for service limitations or outcomes affected by pre-existing mechanical faults, electrical weaknesses, corrosion, seized components, prior damage, or manufacturer design issues.

Emergency roadside procedures including jump starts, tyre removal, fuel drainage, or recovery operations carry inherent risks depending on vehicle condition. Refunds will not be issued where service limitations arise from such conditions.

If a customer is unreachable, absent, or fails to cooperate at the agreed location, the booking may be closed as a no-show.

Approved refunds will be processed using the original payment method where possible. Refund processing times typically range between 3 to 7 business days but may vary depending on the payment provider.

Roadway Assist is not responsible for delays caused by banks or third-party payment processors.

Customers are strongly encouraged to contact Roadway Assist before initiating any chargeback or payment dispute. Unauthorised chargebacks or payment reversals may be formally contested using:

In exceptional situations outside the customer's reasonable control, Roadway Assist may review refund requests on a case-by-case basis.

Nothing in this Refund Policy affects your statutory rights under applicable UK consumer protection laws.

For refund queries or review requests, please contact Roadway Assist directly. We aim to respond to all refund enquiries promptly and resolve them fairly.