Built for the
moment your
car lets you down.
Roadway Assist was built around a single belief — when you're stranded, you need a real person on the phone and a technician on the way. No automated menus. No waiting. No contracts. Just fast, honest help.
Why we built
Roadway Assist.
A roadside assistance company built on one simple idea, nobody should wait hours for help.
Roadway Assist was founded after witnessing first-hand how broken the UK's emergency roadside experience had become. Drivers were calling for help and being put through automated systems, transferred between departments, given arrival estimates of two or three hours, and then charged fees they never agreed to.
We built something different. When you call Roadway Assist, a real person answers straight away. That person diagnoses the problem with you, dispatches the nearest available DVSA-certified technician, and stays accountable until you are back on the road. No bots. No automated menus. No surprises on the bill.
"The goal was never just to move broken vehicles. It was to be the one call a driver makes when they are scared and stranded, and actually fix the problem, fast."
Roadway Assist, Our founding principleToday Roadway Assist operates across 8 UK cities with a growing network of local technicians. Our average response time is 18 minutes. We resolve 98% of breakdowns on the first visit. And we have never charged a driver for a job we could not fix.
Get every driver
back on the road.
Fast. Fairly. Every time.
We exist to make roadside emergencies less frightening. By combining rapid local response, transparent pricing, and real human support, we turn one of the most stressful situations a driver can face into a problem that is solved, quickly, professionally, and without any nasty surprises.
If we cannot fix your vehicle, you pay nothing. No exceptions. No small print. No arguing. We stand behind every job we take on. That is the Roadway Assist guarantee.
Six reasons drivers
across the UK
choose us first.
Not just another breakdown service. Here is what makes Roadway Assist genuinely different from the moment you call to the moment you drive away.
Our technicians are positioned locally so help reaches you fast. We track response time on every single job.
01No bots. No automated menus. A real person picks up every call, day or night, 365 days a year.
02Every technician is DVSA certified and fully insured. Your vehicle is in professional, qualified hands from the moment we arrive.
03If we cannot resolve the issue, you pay nothing. No exceptions, no small print. Every job, every time, no negotiation.
04Our vans carry tools, parts and tyres for the most common breakdowns. We fix it at the roadside, not at a garage.
05You receive a fixed quote before anyone moves. No call-out fees, no hidden charges. What we quote is exactly what you pay.
06
The standards we
hold ourselves to.
Every single job.
Values are easy to list. Harder to live by. At Roadway Assist, every job is a test of our values — because when a driver is stranded on the side of a road, there is no room for cutting corners, vague answers, or hidden fees.
Every minute a driver is stranded matters. We never treat a breakdown as anything less than urgent, regardless of the hour or the weather.
You receive a fixed quote before we start. No call-out fees. No hidden charges. No inflated bills at the end of a stressful day.
If we cannot fix it, you pay nothing. No negotiation, no small print. We stand behind every job we take on, every single time.
Drivers call us when they are scared and stressed. We treat every caller with patience, calm and professionalism — no matter what time it is.
98% of breakdowns fixed on the first visit. We carry the right parts, the right tools and the right expertise so we rarely need to come back twice.
"We do not just want to be the fastest option.
We want to be the one drivers trust most."
The proof is in
the performance.
Every number below is tracked, verified and earned on real jobs across the UK. Not estimates. Not targets. Results.
What real drivers
say about us.
Every review below comes from a real customer who called us in an emergency. No scripts. No incentives. Just honest feedback from drivers we helped get back on the road.
Blew a tyre on the M6 at 11pm with my family in the car. I was genuinely scared. Called Roadway Assist and a real person answered straight away, no menus, no waiting. The technician arrived in 16 minutes and had us back on the road in under half an hour. I cannot put into words how relieved we were. This company is the real deal.
Car dead on a freezing Monday morning with two kids in the back. A real person picked up immediately and the technician was with me in 20 minutes. Sorted the battery on the spot. Brilliant service.
Had the right tyre in stock, fitted it in 25 minutes and charged exactly what was quoted on the phone. Saved my entire working day. Would not use anyone else.
Ran out of fuel on the motorway. Zero judgement from the technician, just got it sorted quickly. Really calm and professional when I was pretty stressed. Thank you.
Every other company told me 2 to 3 hours. Roadway Assist arrived in 15 minutes and took me straight to my garage. Absolutely top drawer. Would recommend to everyone.
Travelling alone late at night when the tyre went. The person on the phone was so calm. The technician stayed with me until I felt safe to drive. That meant everything. Thank you.
Locked my keys inside at 6am. Called Roadway Assist half asleep and they were friendly, fast and completely professional. Back in my car in 25 minutes. Superb.
Roadside help across
8 UK cities.
Local technicians, fast response times. From Birmingham to Newcastle, help is never more than minutes away. And we are growing.
Questions drivers ask
before they call us.
Straight answers to the things people want to know. No jargon, no waffle. If your question is not here, just call and a real person will help straight away.
Call us and a real person will answer straight away. No bots, no menus, no waiting on hold.
Broken down?
One call fixes it.
No membership. No automated menus. A real person answers every time and a technician is on the way within minutes.