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Commercial Vehicle Recovery · Trade Accounts

Van & HGV Recovery.

Commercial Vehicle Recovery Across The Home Counties — Vans, Lorries, Trucks Up To 18 Tonnes. 24/7 Service With Trade Accounts Available.

Need urgent van recovery or HGV recovery? Roadway Assist provides professional commercial vehicle recovery across the Home Counties. From Transit vans and Sprinters up to 18-tonne lorries and HGVs — our motorway-trained operators get your trade vehicle moving fast. Fixed price, fully insured, trade accounts available.

Up to 18-tonne capacity — vans, Lutons, 7.5T, HGVs, articulated lorries
Motorway-trained operators — full safety equipment for hard-shoulder recovery
Trade accounts available — monthly invoicing, fleet pricing, priority dispatch
Fully insured commercial recovery · refrigerated & time-critical loads handled
Call Trade Line WhatsApp Quote
Open A Trade Account → Monthly Invoicing
Recovery dispatched in under 60 seconds · 24/7 commercial line.

Serving operators searching for van recovery near me, hgv recovery near me, lorry recovery, transit van recovery, sprinter van recovery, fleet recovery service, trade vehicle recovery and 24 hour van/lorry/HGV recovery.

Roadway Assist commercial van recovery — professional 24/7 van and HGV breakdown service
18TON Max Capacity
Live · Trade Recovery Active
02 · Commercial Recovery Services

Commercial vehicle recovery services we offer.

Whether you're a sole trader with one Transit, a fleet manager with twenty vans, or a logistics company running 18-tonne lorries — our commercial vehicle recovery service handles every kind of trade vehicle. Specialist equipment, motorway-trained crews, and trade pricing on every callout.

SERVICE 01

Van Recovery

Transit, Sprinter, Vivaro, Crafter, Boxer, Master, Caddy, Ducato — and every other commercial van. Spec lift or flatbed depending on load and condition. Fast dispatch keeps your trade moving.

van recovery near me transit van recovery sprinter van recovery
SERVICE 02

Lorry & HGV Recovery

7.5T rigids, 18-tonne lorries, articulated HGVs. Heavy lift trucks and low-loader equipment for class-3 vehicles. Motorway-trained operators on call 24 hours a day.

hgv recovery near me lorry recovery 18 ton recovery
SERVICE 03

Box Van & Luton Recovery

3.5-tonne Lutons, box vans, and tail-lift vehicles. Reinforced equipment for taller, heavier loads. Common kit for removal firms, courier services, and trade deliveries.

box van recovery luton van recovery 3.5 ton recovery
SERVICE 04

Refrigerated & Specialist Vans

Refrigerated vans, chiller units, livestock transport, time-critical loads. Priority dispatch protocol to minimise spoilage and missed delivery windows.

refrigerated van recovery trade vehicle recovery
18TON
Max Capacity
200+
Trade Accounts
24/7
Always Available
£10M
Liability Cover
03 · Vehicles We Recover

Vehicles we recover — from light vans to 18-tonne HGVs.

Three weight tiers, three sets of specialist equipment. Tell us what you're driving and we send the right truck the first time — no upgrades, no waiting around for the heavy unit.

Roadway Assist HGV truck recovery — heavy duty commercial vehicle being loaded onto recovery truck
Heavy Recovery Active
Trucks recovering trucks
Light commercials · mid-weight · HGV up to 18 tonnes
TIER 01 Up to 3.5T

Light Commercial Vans

Standard tradesman vans and small commercials up to 3.5 tonnes. Our most common van recovery tier — fast dispatch, cheapest pricing.

Ford Transit (all sizes), Custom Mercedes Sprinter, Vito, Citan VW Crafter, Transporter, Caddy Renault Master, Trafic, Kangoo Vauxhall Vivaro, Movano, Combo Peugeot Boxer, Expert, Partner
TIER 02 3.5–7.5T

Mid-Weight Trucks

Lutons, box vans, 7.5-tonne rigids, refrigerated chillers, livestock vehicles. Reinforced recovery equipment for taller, heavier loads with tail-lifts.

Luton bodies (3.5T & 7.5T) Box vans with tail-lifts Refrigerated & chiller vans 7.5T Iveco / DAF / MAN rigids Removal & courier vehicles
TIER 03 7.5T–18T

Heavy HGVs & Lorries

Class-3 vehicles up to 18 tonnes — articulated tractor units, rigid lorries, plant transporters. Heavy lift trucks and low-loader equipment, motorway-trained operators.

18-tonne rigid lorries Articulated tractor units Plant & equipment transporters Curtain-sider HGVs Tipper & flatbed lorries
04 · Why Trade Operators Choose Us

Why 200+ trade businesses choose us.

Every hour your van or lorry is off the road costs you money — missed deliveries, refunded jobs, idle drivers. Fast dispatch saves working hours. That's why fleet operators and sole traders across the Home Counties keep our number on speed dial.

Roadway Assist commercial van recovery — fully insured fleet recovery service for trade businesses
Trade Recovery
Trusted by trade fleets
Motorway-trained · fully insured · 24/7
200+
Trade Accounts
18TON
Max Capacity
24/7
Always Open
£10M
Liability

Fast Dispatch

Average 18 minutes to a stranded van. Every minute saved is a delivery completed — we know the maths matters for your trade.

Trade Pricing

Account holders get preferential rates on every job. Fixed price upfront, no late-night surcharges, no callout fees if cancelled.

Monthly Invoicing

No paying by card on the roadside. Trade accounts get monthly invoices, 30-day payment terms, single-statement reconciliation.

Priority Dispatch

Account holders jump the queue. Your driver waits less, your delivery still arrives, your customer doesn't go to a competitor.

Fully Insured (£10m)

£10m public liability + goods-in-transit cover. Your loaded vehicle is insured the moment it touches our truck — we'll send certificates on request.

Direct Dispatcher

No call centres, no IVR menus. Real person on the trade line who knows our fleet, our crews, and our trucks. Quote in under 60 seconds.

05 · Specialist Equipment

Specialist recovery equipment — built for commercial loads.

Recovering an empty Transit and recovering an 18-tonne loaded HGV are completely different jobs. We invest in three different specialist truck types so the right unit shows up first time, every time. No "we'll send out the heavy unit and call you back" — just the right kit, dispatched immediately.

Equipment 01

Heavy Lift Trucks

Reinforced chassis, uprated suspension, high-capacity hydraulic winches. Designed specifically for vans, Lutons, 7.5T rigids, and large 4×4s. Standard kit on every commercial callout.

Best For Vans · Lutons · 3.5T & 7.5T trucks · large 4×4s · refrigerated units
Equipment 02

Low Loader Recovery

Long, low-angle bed for extended-wheelbase HGVs, plant equipment, and over-height vehicles. Lower load deck means lower bridge clearance — vital for box vans and tall commercials.

Best For Extended HGVs · plant transporters · over-height box vans · curtain-siders
Equipment 03

Articulated Recovery

Heavy-duty articulated recovery for broken-down tractor units and trailer-only recoveries. Specialist 5th-wheel coupling kit, motorway-grade equipment, trained class-3 operators.

Best For Articulated lorries · 18T tractor units · trailer-only recoveries · HGV breakdowns
HGV down? Call the trade line.
Tell us your vehicle weight, location and load — we dispatch the right unit immediately. Class-3 trained operators standing by.
Call Trade Line
06 · Refrigerated & Time-Critical

Refrigerated & time-critical loads.

A broken-down chiller van isn't just a recovery job — it's a countdown clock. Frozen goods thawing, fresh produce going off, pharmacy deliveries on temperature contracts. Our refrigerated van recovery protocol is built around the load, not just the vehicle.

▸ Time-critical recovery protocol
How we handle a refrigerated breakdown.

When you call about a refrigerated van or temperature-sensitive load, the dispatch process changes. Priority queue, fastest unit, direct routing — every minute matters.

1
Priority Flag On The Call
Tell the dispatcher "refrigerated van" or "time-critical load" — call gets flagged, queue priority is escalated immediately.
2
Closest Unit Dispatched
We deploy the nearest available truck, not the next-in-rotation one. Often arrives faster than standard 18-minute average.
3
Fast Loading, Direct Route
Driver loads with priority. Goes direct to your destination — your premises, alternative chiller storage, or a transfer vehicle.
4
Coordinate With Your Operations
If you need a backup vehicle dispatched, we coordinate the load transfer at our depot or your chosen handover point.

Frozen & Chilled Foods

Supermarket deliveries, food wholesale, restaurant supply. Get the load to backup chiller storage before spoilage starts.

Pharmacy & Medical

Temperature-controlled medicines, vaccines, lab samples. Strict GDP compliance considerations on pharmaceutical recoveries.

Florist & Live Plants

Cut flowers, nursery deliveries, live plants. Stable-temperature transfer direct to your customer or backup chiller.

Time-Slot Deliveries

Booked-in slot deliveries that can't slip. Backup vehicle coordination if the original is too damaged to continue.

▸ Our refrigerated promise
When the chiller stops, the clock starts. We're already moving.

Tell us "refrigerated" on the call and the standard recovery process gets short-circuited. Priority queue, closest available truck, direct routing. We've handled refrigerated breakdowns for supermarket suppliers, pharmacy distributors, restaurant wholesalers and food manufacturers — your load reaches its destination before the temperature does.

07 · Motorway Coverage

Motorway coverage across the Home Counties.

Stranded HGVs on motorways are doubly expensive — your driver's hours are running, your delivery is overdue, and the highway authority can issue penalty notices for slow recovery. Our motorway lorry recovery teams are class-3 trained, motorway-equipped, and pre-positioned across the major routes for fast response.

▸ Priority Motorway Coverage

Motorways covered
24 hours a day.

M1 M25 M40 M11 M3 M4 A1(M)
▸ Major A-Roads

Trunk roads
& A-routes.

A3 A23 A34 A40 A41 A404 A413 A422 A509 A505 A507 A414 A120 A14
Hard-shoulder priority — fastest possible response.
Motorway breakdowns get our fastest available truck with full safety equipment — high-vis cones, warning beacons, motorway-trained operator. Highway authorities expect rapid clearance from the hard shoulder, and so do we. Tell the dispatcher "motorway" on the call and the protocol changes immediately.
08 · Trade Accounts

Trade accounts & monthly invoicing.

Built for fleet operators, sole traders and businesses where vehicles equal income. Open a trade account in 5 minutes — get monthly invoicing, preferential pricing, and priority dispatch from the next callout onwards.

Pay-As-You-Go

One-off recovery.

For occasional callouts · pay on completion · standard pricing

Card or cash on completion
Fixed price upfront on every job
Standard dispatch in queue order
VAT receipt emailed after the job
Available 24/7 — same response, any time
Call For One-Off Quote
Trade Account

Monthly invoicing.

For fleets & trade operators · monthly billing · preferential rates

Monthly invoice · 30-day payment terms
Preferential trade pricing on all callouts
Priority dispatch — jump the queue
Single point of contact for all your drivers
Fleet pricing if running 5+ vehicles
Insurance certificates on request for documentation
Open A Trade Account
Open in 5 minutes — over the phone or by email.
Tell us your company name, fleet size, vehicle types, and accounts contact email. We'll send the trade account terms back within the hour. First callout can be billed to the new account immediately — no waiting period.
Call To Open Account
09 · Frequently Asked

Commercial recovery FAQs — your questions, answered.

Common questions from fleet operators, sole traders and trade businesses searching for van recovery near me, HGV recovery, and commercial vehicle breakdown. Can't see your answer? Call the trade line — quote in 60 seconds.

Do you recover HGVs and articulated lorries?
Yes. We recover HGVs and articulated lorries up to 18 tonnes — including rigid HGVs, tractor units, articulated trailers, plant transporters, curtain-siders, tippers and flatbed lorries. Our heavy lift trucks and low-loader equipment handle class-3 vehicles, and our operators are motorway-trained for hard-shoulder recovery. Tell the dispatcher the vehicle weight and configuration when you call so we send the right unit the first time.
Can you handle refrigerated van recovery?
Yes. Refrigerated van recovery is treated as time-critical. Tell the dispatcher "refrigerated" or "time-critical load" and the call gets priority queue, closest available truck, direct routing — minimising spoilage and missed delivery windows. We've handled refrigerated breakdowns for supermarket suppliers, pharmacy distributors, restaurant wholesalers and food manufacturers. We can also coordinate load transfer to a backup vehicle at our depot or your chosen handover point.
Do you offer trade accounts?
Yes. Trade accounts are available for fleet operators, sole traders and trade businesses. Account holders get monthly invoicing with 30-day payment terms, preferential trade pricing on every callout, priority dispatch ahead of standard queue, and fleet pricing for 5 or more vehicles. Opening an account takes about 5 minutes over the phone — we just need your company name, fleet size, vehicle types and accounts contact email. The first callout can be billed to the new account immediately.
What's the maximum weight you recover?
Our heavy duty fleet recovers vehicles up to 18 tonnes — covering 3.5T vans and Lutons, 7.5T rigid lorries, and full 18-tonne HGVs and articulated tractor units. For commercial vehicles above 18 tonnes, we work with specialist heavy haulage partners and can coordinate the recovery on your behalf. Tell us the vehicle's gross weight and configuration on the call and we'll confirm the right unit.
Do you cover motorways?
Yes — motorway coverage is a priority service for commercial vehicles. We cover the M1, M25, M40, M11, M3, M4 and A1(M), plus all major surrounding A-roads. Our motorway recovery trucks carry full hard-shoulder safety equipment including high-vis cones, warning beacons and motorway-grade lighting. Operators are class-3 trained for HGV recovery on motorways. Tell the dispatcher "motorway" on the call and our protocol switches to fastest-available-truck dispatch.
How fast can you reach a stranded HGV?
Our average commercial vehicle recovery response is around 18 minutes from your call. For HGVs specifically, response time depends on heavy-unit positioning — but we have multiple heavy lift trucks pre-positioned across the Home Counties, so a class-3 unit is rarely far away. We'll give you a confirmed ETA in seconds on the call, before we hang up. Trade account holders get priority dispatch which usually shaves additional time off the standard response.
Do you handle insurance recovery?
Yes. We handle insurance-funded commercial vehicle recoveries and can liaise directly with your insurer, broker, or fleet management company. We'll provide all required documentation — recovery invoice, photos of the vehicle, condition report, certificate of recovery — to support your claim. If the vehicle is insurance write-off bound, we can recover to the insurer's nominated salvage compound or your preferred body shop, whichever the policy directs.
Can you tow a loaded van or lorry?
Yes. We routinely recover loaded vans and lorries — empty recovery is rare in commercial work. Loaded vehicles need the right truck (factoring gross weight, not just vehicle weight), and we may need to off-load partially if the combined weight exceeds our maximum 18-tonne capacity. Tell the dispatcher you're loaded and roughly what weight on the call, so we send the right unit and avoid surprises on arrival. Goods-in-transit insurance is included in our cover.
▸ More about Roadway Assist commercial vehicle recovery

Roadway Assist provides commercial vehicle recovery, van breakdown recovery, HGV recovery and fleet recovery service across the Home Counties — Hertfordshire, Surrey, Oxfordshire, Berkshire, Northamptonshire and Buckinghamshire. From transit van recovery and sprinter van recovery through to 3.5 ton recovery, 7.5 ton recovery, 18 ton recovery and articulated HGV breakdown service — including refrigerated van recovery, luton van recovery, box van recovery and motorway lorry recovery. Trade accounts available with monthly invoicing, preferential pricing and priority dispatch.