Privacy & Call Recording Policy
Who We Are
Roadway Assist Ltd ("Roadway Assist", "we", "our", or "us") provides 24/7 emergency roadside assistance services across the United Kingdom, including mobile tyre replacement, breakdown recovery, battery jump start, emergency fuel delivery, vehicle recovery, and lockout assistance.
Information We Collect
We collect personal information necessary to provide our services efficiently and safely. We collect only what is reasonably required to deliver or support our services.
Call Recording Policy
Calls to and from Roadway Assist Ltd may be recorded. Call recordings are used for the following purposes:
How We Use Your Information
We process personal data for legitimate business purposes only. We do not sell, rent, or trade personal information to third parties.
Legal Basis for Processing
We process your personal data under the following lawful bases in accordance with UK GDPR:
Data Storage & Retention
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Personal data is retained only for as long as necessary to fulfil service, legal, or accounting requirements. Call recordings may be retained for a limited period unless required for legal purposes.
Sharing of Information
We may share personal information only where necessary and only with the following parties. All third parties are required to protect personal data in accordance with UK data protection standards.
Your Rights Under UK GDPR
You have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]
Cookies & Website Data
Our website may use cookies and analytics tools to improve user experience and performance. These may include session cookies, preference cookies, and analytics cookies. You can manage cookie preferences through your browser settings.
Policy Updates
Roadway Assist Ltd may update this Privacy & Call Recording Policy periodically to reflect changes in our practices or legal requirements. Any changes will be published on this page with a revised effective date. We encourage you to review this page from time to time.
Contact Us About Privacy
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us directly.